Shipping:
All the jewelry on our site is hand made in our studio.  One of a Kind items will ship in 1-3 business days. Most made-to-order items can ship in 3-7 business days. Custom orders or complicated pieces can take 2-6 weeks, and will be discussed during the ordering process.  We will always let you know the expected shipping date of your item, and if you need an order faster, please email customer service at elana@elanajoverojewelry.com before purchasing an item.

Shipping costs are flat rate. Right now we exclusively use USPS Priority Mail. We are happy to ship with another carrier upon request.

Returns:
We accept returns of all new, unworn jewelry within 14 days of purchase. Custom orders are final sale and cannot be returned. Cancellations on custom orders must occur before any work is done or materials are purchased, typically within three business days. Deposits for custom orders can be partially refunded for accepted cancelations up to 1/2 the amount of the deposit.

To process a return, please email customer service at elana@elanajoverojewelry.com.

Exchanges:
All new, unworn jewelry may be exchanged within 14 days of purchase. To exchange an item please contact us at elana@elanajoverojewelry.com.